|When you don’t get QUICK results – or as quick as you would like
….. For new Practitioners and new Clients
The onset of ill-health or disease (dis-ease) didn’t happen overnight – it was a process – for some over many years. Similarly the journey to wellness won’t happen overnight either.
I am an impatient person – I like things measurable and I like to see results. When I was running customer service training courses one of the elements we included was managing expectations and communicating clearly – one clients’ expectation of a fast response was within the half hour whereas another may well be happy with the following day.
Communication and the management of clients’ expectations is a hugely important part of the Practitioner/Client affiliation. Positivity, encouragement and motivation must go hand in hand with setting up a wellness plan together, rather than the client “handing over” responsibility to the Practitioner for “getting them well” as has historically been the case in Doctor/Patient relationships.